Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, and supported payment methods. We also explain how the site works on mobile devices, what happens if a game disconnects, and how you can manage your spending by setting a deposit limit. Each answer is written to give you clear, practical guidance.
Getting an Answer Not Listed Here
If your question is not covered below, you can reach the support team through the live chat feature available in the lobby. The team operates daily and responds in both English and Bahasa Malaysia. Alternatively, you can consult the site's terms page or check the game rules within each title. For account-specific issues, logging in and using the help menu is the quickest way to get a personalised answer.
Also worth a look: Casino, Fishing Games, Mini Games, Slot, and the promotion.
Quick answers
What happens if a game disconnects mid-round?
If a game disconnects mid-round, the round continues automatically using the last action taken. Once you reconnect, the result will be shown in your game history. For live dealer games, the hand completes without your input and the outcome is recorded.
Can I play on a phone?
The same account works from any browser on any device, with nothing to download — casino and fishing games included.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before any bonus funds become withdrawable. For example, a 5x turnover on a RM50 bonus means you must place RM250 in bets before you can cash out any winnings linked to that bonus.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on casino and fishing games alike.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — DuitNow and USDT TRC20 among them.
How long do withdrawals take?
Withdrawals are processed within one to three working days after approval. E-wallet withdrawals are usually faster, often completed within 24 hours. Bank transfers may take up to three days depending on the bank's processing times.