Contact Our Support Team

Expected Reply Times Per Channel

Live chat usually connects within a couple of minutes. During busy hours you may wait slightly longer, but the queue moves quickly and most chats are answered in under five minutes. The contact form is checked regularly and you can expect a reply within a few hours. Complex cases that need further checks may take up to one business day.

Which Channel to Use and When

Live chat is best for anything account-related: logins, deposits, withdrawals, ringgit balance queries, or game issues. Agents see your session details and can act quickly. The contact form is for matters that need a written record: disputes, formal requests, or follow-ups on previous cases. Use it when you want to confirm what was said and when.

What to Have Ready Before Chatting

To help the first reply resolve your issue, have your account username ready. For transaction queries, note the approximate time of the transfer and which payment channel you used. For e-wallet or bank transfer deposits, the exact ringgit amount helps. If you can see a transaction ID or reference number, copy that as well – it speeds up verification.

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. Both languages are covered for live chat, the contact form, and any email-based replies. Our team is online 24 hours a day, seven days a week. Requests sent outside peak periods may take a little longer to reach an agent but will still be answered the same day.